In the event of a return that is our fault we do not charge a restocking fee. In all other cases a restocking fee of 15% will be charged and additionally, the customer will be responsible for the cost of return shipping. No returns are accepted without approval. All returned merchandise must be shipped prepaid.
A Return Merchandise Authorization (RMA) number is required for all refunds. Refunds will not be made for merchandise arriving without a valid RMA number. All return claims must be reported within one (1) business day of your order receipt as determined by the delivery agent (Fed Ex, UPS, etc.) in order to obtain an RMA number. RMA numbers are only valid for ten (10) days from the date of issue and we must receive the product back within those ten (10) days. Special orders cannot be returned. Balboa Candy will refund the cost of your candy less shipping charges when it is received in an unopened, resalable, and new condition.
Balboa Candy is not responsible for the cost of shipping back to our warehouse unless the product was defective or was not what the customer ordered. In the event that an item is not what you ordered, we ask that you check the packing slip enclosed with your candy and the e-mail confirmation you received when you placed your order to make sure that you didn’t receive what you order. Balboa Candy will not be held responsible for heat damage when you choose the standard ground shipping method.
All returns should be sent to:
304 Main Street, Newport Beach, CA 92661